The supervisor/manager dropped our fees, upgraded us room to an end bigger room and totally turned our disaster stay around. They never called and I went downstairs around 5 (45 minutes before I was suppose to be ready for a very important dinner) and they finally had my room done, and front desk was not sure why we were never contacted. The next day I called twice and the room was never ready, and they said they would call me to get me moved. I went downstairs and spoke to a manager – and they let me know that the Eiffel Tower Room was booked for the night and she would upgrade me the next day and drop my resort fee for the day and call me the next day. I called the front desk, was put on hold for about 30 minutes (long enough to curl my hair and do my make up) just to talk to front desk agent who hung up on me.

After our hour wait in checkin, getting checked up by a machine, we got to our room and found out I had paid for a Eiffel Tower room and we got put into a back view room. Collectively, during my four day stay I spent about 4 hours on either hold waiting to get assistance from the front desk, or at the line to get assistance that I needed and PAID for.Ĭheck in, was a one hour wait, just to get checked in by a machine, rather than a person, which was not a good experience. Let me start this off by stating that the first day, and experience here was a bumpy ride. This experience made me think of maybe getting insurance if there is such a thing the next time we book our hotel anywhere in the world. It was confirmed by other staff we came across that the incident was caused by kitchen fire at the Vanderpump restaurant inside the hotel and not some bomb threat. By the time we got back the firemen were gone, and smoky smell went away. After leaving the building and heading out we saw Clark county firemen coming in and out of the building and got tired of waiting so we left and had lunch at Shake Shack for couple hours on the strip. The first story staff walking by said it was a bomb that some guest blew up in the building and motioned that suddenly the smoky electrical smell was from that. I’m giving my review a 3/5 also because we were given the run around while playing slots and having a good time with few different stories by staff to get out of the building. I’m not sure if this is proper protocol now, but it seems after the pandemic most of Vegas things have changed.

The room we stayed in had dirty windows, no room service, no microwave and will not be cleaned unless requested the next day. I have been to other Vegas hotels, and this is by far the bottom of the last 3x I’ve been there.

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